Pricing & Plans
Q: How much does TrackShift cost?
A: TrackShift offers four plans:
- Free: $0/month – Scan and preview only
- Basic: $19/month – 4 providers, browser tracking
- Pro: $29/month – All providers, server-side CAPI, health monitoring
- Agency: Custom pricing – Unlimited stores, API access
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Q: Is there a free trial?
A: The Free plan is our trial. You can scan your scripts and preview generated code before upgrading. There’s no time limit on the Free plan.
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Q: Are there any hidden fees?
A: No. The monthly price includes all features for that tier. No setup fees, no transaction fees, no per-event charges.
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Q: Is there an annual discount?
A: Currently we only offer monthly billing. Contact sales@trackshift.app for annual pricing inquiries.
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Billing Process
Q: How does billing work?
A: TrackShift uses Shopify’s managed billing. Charges appear on your regular Shopify invoice alongside your Shopify subscription and other apps.
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Q: When am I charged?
A: You’re charged immediately when you upgrade, then monthly on the same date. For example, if you upgrade on January 15th, you’ll be charged on the 15th of each month.
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Q: Can I see my billing history?
A: Yes. Go to Shopify Admin → Settings → Billing → View invoices. TrackShift charges appear as line items on your Shopify invoices.
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Changing Plans
Q: Can I upgrade my plan?
A: Yes. Go to TrackShift → Billing and select a higher plan. The upgrade is immediate, and you’ll be charged a prorated amount for the remainder of your billing cycle.
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Q: Can I downgrade my plan?
A: Yes. Go to TrackShift → Billing and select a lower plan. The downgrade takes effect at the end of your current billing cycle. You’ll keep access to your current plan’s features until then.
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Q: What happens to my data if I downgrade?
A: Your data is preserved. However, features exclusive to higher plans (like server-side CAPI or health monitoring) will become inaccessible. You can upgrade again anytime to restore access.
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Cancellation
Q: How do I cancel?
A: Go to TrackShift → Billing and click “Cancel subscription.” Or uninstall the app from Shopify Admin → Apps.
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Q: What happens when I cancel?
A:
- Immediately: Billing stops
- Your Web Pixels will be uninstalled
- Tracking will stop for all providers
- Data is retained for 30 days
- After 30 days, your data is deleted
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Q: Can I get a refund?
A: Refund requests are handled through Shopify. Contact Shopify support or TrackShift support within 30 days of a charge for refund consideration.
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Q: Is there a cancellation fee?
A: No. You can cancel anytime without penalty.
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Agency & Enterprise
Q: How does Agency pricing work?
A: Agency plans are custom-priced based on the number of stores you manage. Contact sales@trackshift.app for a quote.
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Q: What’s included in the Agency plan?
A: Agency includes everything in Pro, plus:
- Unlimited stores under one account
- Multi-store dashboard
- API access for automation
- Dedicated support contact
- Custom onboarding
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Q: Do my clients pay separately?
A: No. With Agency, you pay one fee and can add unlimited client stores. Billing is consolidated to your account.
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