Getting Help

Self-Service Resources

  1. Documentation – You’re here!
  2. FAQ – Common questions answered
  3. Troubleshooting – Step-by-step fixes

Contact Support

Email: support@trackshift.app

Response Times:

  • Free/Basic: 24-48 hours
  • Pro: 12-24 hours
  • Agency: 4-8 hours

When Contacting Support

Please include:

  1. Your store URL
  2. TrackShift plan
  3. Affected provider(s)
  4. Screenshot of error
  5. Steps to reproduce

Last updated: January 16, 2026