What’s Included in Support
| Area | Free | Basic | Pro | Agency |
| Installation help | Yes | Yes | Yes | Yes |
|---|---|---|---|---|
| Configuration issues | No | Yes | Yes | Yes |
| Troubleshooting | No | Yes | Yes | Yes |
| Custom templates | No | No | Yes | Yes |
| API integration help | No | No | No | Yes |
| Dedicated account manager | No | No | No | Yes |
What’s NOT Included
- Setting up your ad platform accounts
- Creating campaigns in ad platforms
- General marketing strategy advice
- Custom development outside TrackShift
- Issues with third-party apps
Professional Services
For complex needs beyond standard support:
- Custom pixel template development
- Multi-store migration projects
- Training sessions for teams
- Integration with custom systems
Contact sales@trackshift.app for quotes.
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